Shipping & Delivery Policy

Order processing

All orders are processed and dispatched within 2 business days at most (excluding weekends and public holidays), given that the item is in stock. You will receive an email when your order has been confirmed, and you will receive another email with tracking information when your order has been shipped from our Sydney warehouse.

Australian deliveries

Free delivery on all Australian orders $60 and over!

We offer the following flat shipping rates to all Australian orders:

RegionOrder subtotalDelivery cost
Australia$0 – $59.99$8.95
Australia$60 and overFree

Estimated delivery times

Invested Medical Australian Estimated Delivery Map
Invested Medical Australian Estimated Delivery Legend

New Zealand deliveries

We offer the following flat shipping rates to all New Zealand orders:

Order subtotalEstimated delivery timeDelivery cost
All orders7 – 10 business days$19.95

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 business days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Visit our refund policy page.

*What is considered Rural Australia?

Calculate the price of shipping by navigating to the cart page and entering in your postal code. Alternatively visit our FAQ for the full list.